Privacy policy

This policy explains how [Legal entity pending] (“we”) handles information collected through www.thewindowupgrader.com and our advertising. We have tried to write it in plain language rather than boilerplate.

What we collect

Information you give us

• Name, email address, phone number, and ZIP code
• Details about your project: what you are replacing, roughly how many openings, whether you own the home, and your timeline
• The record of your consent to be contacted, including the exact wording shown to you, a timestamp, and your IP address

We do not ask for and do not want your Social Security number, date of birth, bank details, or credit card information. No one from our company will request those to schedule an estimate.

Information collected automatically

• IP address, browser type, device type, and referring page
• Advertising identifiers passed in the link you clicked, such as campaign parameters from Meta or Google
• Basic analytics about which pages were viewed and for how long

Why we collect it

• To contact you about the estimate you requested
• To match you with a licensed installer covering your county
• To confirm whether we service your area
• To measure which advertisements produce genuine enquiries
• To maintain records demonstrating that contact consent was given

Who we share it with

We do not sell your personal information. We do not distribute your request to a network of contractors who will each contact you.

We share what is necessary with:

• The licensed installation partner assigned to your area, so they can contact you and perform the estimate
• Service providers who operate our systems on our behalf, including hosting, email and SMS delivery, our customer records system, and consent verification services. They may use it only to provide that service to us.
• Advertising platforms, in the form of conversion measurement. Where this qualifies as “sharing” for targeted advertising under state law, you may opt out using the contact details below.
• Authorities where we are legally required to do so.

Your rights

Depending on where you live, you may have the right to request a copy of the personal information we hold about you, ask us to correct it, ask us to delete it, opt out of targeted advertising or the sharing of your information, and not be discriminated against for exercising any of these rights.

Florida residents have rights under the Florida Digital Bill of Rights, and residents of other states may have comparable rights. To make a request, email [email pending] or use our contact page. We will verify your identity before acting and will respond within the period required by applicable law.

Contact preferences

How we obtain consent to call or text you, and how to revoke it, is covered separately in our consent and contact policy. You can stop text messages at any time by replying STOP.

Cookies and tracking

We use cookies and similar technologies for basic site function, analytics, and advertising measurement. You can control cookies through your browser settings. Blocking them will not prevent you from requesting an estimate.

How long we keep information

We keep enquiry records for as long as needed to serve you and to meet our legal obligations. Consent records are retained for at least the period required to defend against a claim, which is generally longer than the enquiry itself.

Security

Information is transmitted over encrypted connections and stored with access limited to people who need it. No system is perfectly secure, and we will notify you and the relevant authorities if a breach affects your information in the way the law requires.

Children

This site is intended for homeowners aged 18 and over. We do not knowingly collect information from children.

Changes

If we make material changes we will update the effective date at the top of this page.

Contact

[Legal entity pending]
[Street address pending]
[City], [ST] [ZIP]
[email pending]